George Aveling of TMI Consulting talks about the importance of customer service. In the first part, George Aveling talks about how customer service is moving from the traditional transaction-based to one that provides an experience. Service is a transaction, it is a change, now service is an experience, for luxury car service is a about feeling, about making people feel good. We need to engaged the people to give a service. Complain is a give! Thank the customer, Thank U for that let Us know. Second part,Why this is important? because this will help Us to improve our service. Third part to say I'm really sorry that situation is happen.




Threat every customer like your 1st customer and their are very important. In the second part, George explains how complaints are gifts and how in a tightening economy, the importance of the intangibles become critical.

The first must do is to identify a business idea desired by the market. A true entrepreneur is always looking for new opportunities. Do not spend the money than U are earned. Entrepreneur are the people who willing to take the risk the idea to opportunity new business idea.
It's okay to fail and don't make same mistake .

Dr Venga explains the principles of time management, being interview with Business FM. We are all given 24 hours a day.




Noticed shop keeper used a book '555' Buku Tiga Lima / Buku Roti used that book to record or do list. Maximum mind very productive are 20 minutes, even though at meeting.



New tools cannot help U until discipline at Ur self to do something, 2 cannot put off or waste time to do it and U must have desire to do it.





16 hour a day can be effective for only 4 hour per day. Work 45 minute and brake for 15 minutes to bring productive work.balanced Ur time with family. How U do? Locked your time and set it.